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    Working Hours

    Monday - Friday: 8:00 - 17:00 (EET)

    Eastern European Time

    Frequently Asked Questions

    Answers to common questions

    How do I get started with MyFaceGuard?

    Business: create a free account, upload your first photo, and send photo use requests to the people in it. Personal: sign up and you'll be notified when someone requests photo use permission for a photo you appear in.

    Is MyFaceGuard GDPR compliant?

    Yes, MyFaceGuard is built with GDPR compliance at its core. All photo use data is securely stored and documented according to European privacy regulations.

    What happens when someone declines photo use?

    When someone denies photo use, their decision is recorded in our audit system and you're notified immediately. The person receives an email with a link and can approve or decline photo use directly through the platform.

    What photo use approval methods are available?

    People receive photo use requests via email with a direct link to approve or decline on the platform. No app download required - it works on any device. WhatsApp notifications are coming soon.

    Can I use MyFaceGuard for commercial photography?

    Absolutely! MyFaceGuard is perfect for commercial photographers, event companies, marketing teams, data security specialists, and any business that publishes photos of people.

    How long is photo use permission valid?

    You can set custom expiry dates for photo use, or make it permanent. The system tracks all deadlines and notifies you when permissions are about to expire.

    Is MyFaceGuard a photo use form?

    Yes. MyFaceGuard is a fully digital photo use form - it replaces paper photo release forms and photography permission forms with an online workflow. Each person receives a personalized link, approves or declines, and every decision becomes part of an audit-ready record. There is a dedicated overview page at /photo-consent-form.

    Billing & subscription

    How to revoke PRO for your organization

    Only organization admins can revoke PRO. Individuals don't have a paid plan, so this only applies to organizations.

    1

    Open the dashboard and switch to the organization you want to manage (top-left profile switcher).

    2

    Go to Organization Settings → Billing.

    3

    In the Billing card, click the red "Revoke PRO" button (it only appears when PRO is active).

    4

    Confirm in the dialog. Your organization immediately returns to Free.

    5

    If you also need a refund, process it separately in your Stripe Dashboard — Lovable does not refund the payment automatically.

    What to expect after switching to Free

    • All existing photos, contacts, photo use requests and audit records stay intact — nothing is deleted.
    • After switching to Free, new photo uploads are blocked until you upgrade or extend the trial.
    • You can re-upgrade to PRO any time from Organization Settings → Billing or from the Pricing page.

    Need help with a refund or have a billing question? Use the contact form below — we usually reply within one business day.

    Still have questions?

    Send us a message and we'll get back to you within 24 hours.